Payment and Cancellation Policy

Payment Policy

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All reservations must be paid in advance, 50% upon confirmation of reservation and 50% up to 10 days before the check-in date.

 

Reservations with less than 30 days of entry, full payment.

 

* Payment in installments upon request.

 

Política de Cancelamento

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Cancellation requests must be made via email reservas@brisasdoespelho.com.br

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• Up to 30 days before check-in, the amount paid will be reversed in a letter of credit, for a future stay, for a period of 12 months from the date of cancellation.

• From 07 to 30 days before check-in, 30% of the amount paid will be deducted, the remaining balance will be reversed in a letter of credit for a future stay, for a period of 12 months from the date of cancellation.

• Cancellations made less than 07 days before the check-in date will not be refunded. New Year’s Eve and Carnival cancellations, 70% of the amount paid will be deducted, the balance will be reversed in a letter of credit for a future stay, for a period of 12 months from the date of cancellation

• The holder of the reservation may arrange for his replacement by another person in charge, under the same conditions, on the same date.

• In cases where the guest does not show up, 100% of the total amount of the reservation will be charged.

• If there is a delay in arrival or anticipation of the departure date, the full amount of the stay will be charged.